I was at a client’s business a couple of weeks ago and one of the key things that we devised for their business was our ‘weekly plan’. What identified on each day of the week was the key tasks that were needed to be completed every week and on what day. What got the team thinking was, “what were the things that we did during the week that needed to be done by a specific date?” and then we identified the days on which those tasks were going to be completed. By creating this ‘weekly plan’, it started to give everybody in the business a clearer vision of what needed to be completed and on what days. Since then, we have started to have the team looking at days the activity is required ahead and being able to identify things that they could be doing to make the business more efficient and getting these things done earlier and faster.
I am seeing in business today that they are always in catch-up mode. They are constantly chasing themselves to be more organized and get more up to date. One of the easiest ways to do this is to get your ‘weekly plan’ of standard key activities that you are normally required to do and ensure that this is locked in for everybody each week. From a manager’s perspective going through this checklist each day and each week, provides you a much clearer reminder of exactly what needs to be completed and by when. Try this for your business. Set this plan up with your team to identify the key tasks that need to be done on each day of the week and then start reviewing this on a weekly basis. It really does improve the output and efficiency in your business.
Would you believe me if I told you that AML compliance is the biggest opportunity in your career to become extremely successful?
Business growth and Compliance can seem to be opposites, I know everyone is sick hearing about AML, and frustrated at the delays it can cause to the sales process.
No doubt, it does create extra work in the documentation and record keeping. However, I firmly believe that AML compliance done well is an opportunity for you to set yourself head and shoulders above your competition and create raving fans, referrals and repeats.
Let me explain how…
Seasoned professionals are using this as a reason to retire – Who is going to pick up their clients?
Cowboys destroying their credibility by cutting corners while are giving you an opportunity to shine as a trustworthy professional.
KYC Know your Customer obligations are giving you an opportunity know what your clients really want and deliver it to them while becoming their trusted advisor.
1stJanuary has been and gone, the REINZ roadshow is done and dusted, now it is up to you to decide if you will not only survive AML, but thrive with the opportunity it presents.
To equip your team with practical tools to use AML to create more business, book Cat for an interactive and entertaining 1.5hr inhouse presentation tailored to reduce risk and make more profit.
To get a head start on your competitors, sign up for Cats online course “Growing your business with Compliance”. 7 videos and stacks of downloads, scripts, checklists and tools to help you meet your obligations while building connection and trust.
When you have made the decision to prioritise the development of a systems and processes philosophy in your business, it is important to get the entire business to understand the key reason and purpose of this project.
Once you have committed to get the team involved, we can begin following a process implementation system that will create a greater lift in your enterprise value.
10 key steps to creating a high performance process:
Team meeting to explain purpose of systems and processes development and create buy in from the team.
Identify a list of systems and processes within your business (heading only).
Review each of these headings and decide on what would be an appropriate outcome if this process was followed.
Define what the outcome level in dollar terms, customer satisfaction or business efficiency that you would expect if this process was followed correctly.
Develop a list of activities in the process order that would deliver this outcome.
Create an on-site delivery mechanism that enables your staff and contractors to follow your prescribed process.
Create an audit process to ensure the process is being followed and its effectiveness towards achieving the outcome.
Create a review of actual process outcome versus target and review success.
Research and investigate industry benchmark outcomes that you can measure your businesses effectiveness and results against.
Update and improve the process to move outcome towards target required.
Ok, so it’s early in the morning, some of us have to work and we have got to hit the road fast to beat this crazy Auckland traffic. My thought after going to the Global Speakers Summit is “how do we connect better with either your workmates, clients or even with the community?” Steve Sammartino talks about box life. We live, drive and work in boxes. We heat and eat from a box and finally die in a box. Unsettling and a great wake up call to how we do life. I even write this post with a box shaped tech, resting on a box sitting in my box office talking to myself after buying a box drink from a person in a box…lol.
Does work have to be box like this all the time? Is your brand in a box, which will one day die confined? So how do we change this? Do we need to change how branding is perceived and done in the future? I have always been told that customers are right from an early age and I truly believe this more and more in these times. For myself, it is about how customers experience your work, your brand, how personal you are, the touchpoint you give and the energy between those connections.
Your brand touchpoints need to be thought about from a head, heart and hands perspective. How do your clients view your credibility, difference and relevance. When was the last time you considered the five senses in your meetings, show some emotions and what buzz have you created through the media? Unlike the box metaphors, when was the last time you got out to participate in the local community or build local relationships?
To conclude, think about your client community, engage with them if only to encourage them, find a touchpoint to show you care. If you want to go deeper, explore further, contact us and we can help to deliver a brand strategy that expands the norm, challenges the past and provides hope for the future.
Too many business plans are multi-page affairs taking weeks to complete, then very quickly relegated to the bottom right drawer.
To be successful, a business plan should motivate and inspire you. It should keep you focused and on course throughout the year with monthly and weekly key achievements identified and recorded. This will help you remain on track and feel you are achieving.
Also, another key focus in your business plan is developing real relationships with your customers. I really like helping businesses develop this culture because it can make such a massive change to the top line of your profit and loss statement.
The right business plan for many self-employed owners is limited to a double page that can be completed in under an hour. Use it monthly to remind yourself of your goals and to check that key tasks have you actively moving you toward your key goals.
Once you have all these components tested and written down clearly, you will be able to see what you need to do to achieve your goals. Listing your key activities and prioritising these will be a great next step.